Terms of Service

Product Descriptions:

• Product images are representative. Actual arrangements may vary slightly due to seasonal availability
• We reserve the right to substitute flowers or containers of equal or greater value
• Colors may appear differently on various screens

Order Acceptance:

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order
• Order confirmation does not guarantee delivery until payment is processed

• Delivery dates are estimates and not guaranteed
• Same-day delivery is available for orders placed before our cutoff time
• We deliver to the address provided; please ensure accuracy
• If the recipient is unavailable, we may leave the delivery in a safe location
• Delivery fees vary by location and are non-refundable once delivery is attempted

Delivery Issues:

• Weather conditions, traffic, or other factors may cause delays
• We are not responsible for delays caused by incorrect address information
• Contact us immediately if there are any issues with your delivery

• All prices are in USD unless otherwise stated
• Prices are subject to change without notice
• Applicable taxes will be calculated at checkout
• We accept major credit cards and other payment methods shown at checkout
• Payment is processed securely through Stripe

Your satisfaction is our priority. If you're not completely happy with your order:

• Contact us within 24 hours of delivery with photos of any issues
• We will work to resolve the issue with a replacement or refund
• Due to the perishable nature of flowers, we cannot accept returns
• Refunds are processed to the original payment method within 5-10 business days

Cancellations:

• Orders may be cancelled for a full refund if cancelled before preparation begins
• Same-day orders cannot be cancelled once confirmed
• Contact us as soon as possible for cancellation requests

To the maximum extent permitted by law:

• Our liability is limited to the purchase price of the products ordered
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for delays or failures due to circumstances beyond our control
• We do not guarantee that our website will be uninterrupted or error-free

All content on this website, including text, images, logos, and designs, is the property of Chat Florist and is protected by copyright and trademark laws. You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or branding without authorization
• Create derivative works based on our content

• You are responsible for maintaining the confidentiality of your account
• You must provide accurate and complete information
• You are responsible for all activities under your account
• We reserve the right to suspend or terminate accounts that violate these terms