Privacy Policy

Last updated: January 2025

At Chat Florist, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information: When you place an order or create an account, we collect:

  • Name and contact information (email, phone number)
  • Billing and shipping addresses
  • Payment information (processed securely through Stripe)
  • Order history and preferences
  • Recipient information for deliveries

Automatically Collected Information:

  • Device information (browser type, operating system)
  • IP address and general location
  • Pages visited and time spent on our site
  • Referring website or search terms

How We Use Your Information

  • Process and fulfill your orders
  • Send order confirmations and delivery updates
  • Respond to your inquiries and provide customer support
  • Improve our website and services
  • Send promotional emails (with your consent)
  • Detect and prevent fraud
  • Comply with legal obligations

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

  • All payment transactions are encrypted using SSL technology
  • Payment data is processed securely through Stripe (PCI-DSS compliant)
  • We never store your complete credit card information
  • Access to personal data is restricted to authorized personnel only

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and cart items
  • Keep you signed in to your account
  • Understand how you use our website
  • Improve our services based on usage patterns

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Opt-out: Unsubscribe from marketing communications
  • Data Portability: Receive your data in a portable format

California Residents (CCPA): You have the right to know what personal information we collect and how it's used, request deletion, and opt-out of the sale of personal information (we do not sell personal information).

Third-Party Services

We work with trusted third-party service providers:

  • Stripe: Payment processing
  • Delivery Partners: Order fulfillment and delivery
  • Analytics: Website performance monitoring

These providers have their own privacy policies and only receive information necessary to perform their services.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@chatflorist.com

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.